Practice task 3

Read the case study, then answers the questions that follow.

Case study

Corrine works as a community services worker and provides care to Mr Simmons.

There have been some recent service changes that will affect all of the people who receive support from Corrine.

Corrine’s manager has directed her to individually inform each person of how the changes will impact on them.

On her next visit, Corrine takes her time explaining each change to Mr Simmons. She informs him that his weekly service will change to a fortnightly service at the end of the month.

There are two questions.