1A Use verbal and nonverbal communication to enhance understanding and demonstrate respect

Effective communication involves the sharing of information, thoughts and ideas from one participant to another, in order to achieve a shared understanding between the participants. The exchange of information takes place through different communication models, modes, types and techniques. The exchange will involve a combination of verbal and nonverbal communication.

It is important that you understand how language, culture, religion, ability and age can influence communication so that you can tailor your approach to your audience’s needs.

Each person’s communication needs and style is very personal and unique. You will therefore need to approach every exchange observantly and be willing to adapt your style to meet the needs of those you are exchanging information with.