1B Communicate service information in a manner that is clear and easily understood

Those who work in the community services sector interact daily with people who come from a range of backgrounds and have different communication needs. For example, many people do not have high levels of academic qualification and many speak English as a second language; some have additional communication needs, such as those who communicate through signing or have limited cognitive skills. It is therefore important that community services workers are able to communicate important service information in a manner that is clear and easily understood.