1E Exchange information clearly in a timely manner and within confidentiality procedures

As a community services worker you will often receive requests, or see the need for, additional services that are outside the scope of your role. This may include arranging more help at a person’s home, referring the person on to a health professional or passing information on to someone else at the individual’s request.

Regardless of the reason that you need to pass on information, it is important to be aware of the ethical, privacy, confidentiality and legal considerations regarding information disclosure.

The way in which you handle and pass on a person’s information will have a direct impact on access and quality of care. It is therefore important that you are able to exchange information in a timely manner that complies with the confidentiality procedures of your workplace.