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You’re right. A service does have a responsibility to pass on information that is available in the community to support families.

Your response:

Here is an example response:

Questions may include the following:

•'Can you please tell me what you just heard?'

•'Can you please repeat that back to me in your own words?'

•'What does that mean to you?'

•'What steps are you going to take next?'

•'How will you explain that to your family?'

•'I just want to make sure I covered all of the information, can you please summarise the main points for me?'

What are four questions that Corrine could ask Mr Simmons to ensure that the service information has been correctly understood?

1. What are four questions that Corrine could ask Mr Simmons to ensure that the service information has been correctly understood?