1D Listen to requests, clarify meaning and respond appropriately

Effective communication is a dynamic exchange of thoughts and ideas. Each person brings different knowledge, experience and feelings to the exchange that can alter the information being expressed and interpreted. The only way you will ever know if you have been understood by the other person is if they confirm the message back to you. Likewise, you can never really know that you have understood a message until you have sought clarification on your own understanding.

Good communication is a whole body response that tells the speaker that you are listening, that you care about them and that you believe that what they have to say is important.

By actively listening to requests and clarifying meanings you will be able to get the most out of each exchange and respond appropriately every time.