Summary

1. Working in the community services environment requires a collaborative team approach where everybody contributes in a timely and efficient manner.
2. It is important that whenever workers are given a responsibility at work that they clarify the work instructions and agree on set time frames for completing tasks.
3. Identifying lines of communication between your organisation and other services will enable you to provide a more collaborative and effective response to a person’s service needs.
4. It is important that you use the forms and methods required by each sector in order to meet privacy and confidentiality legislation and to enable continuity of care for the person receiving that care.
5. The community services system is made up of a combination of publically funded and privatised services.
6. The community services system functions as a collaborative holistic person-centred approach to health care and support, and encourages the use of inter-professional service models.
7. It is important that when you are communicating in the workplace that you are using the correct terminology to enhance the overall flow and comprehension of information from one worker to another.
8. Your workplace will have lines of authority and communication protocols for the most appropriate and cost effective management of information.