Topic 2: Collaborate with colleagues

Working in the community services environment involves communicating and being part of a team. You will be both part of the team within your own organisation and also part of the greater community services sector.

It is important that as you complete your day-to-day tasks that you are aware of how your communication, quality of work and the time frames in which you complete tasks will impact upon the rest of the team and an individual’s quality of care.

It is important that you follow the communication protocols in your workplace and apply them to your own work and the other community services that you interact with.

In this topic you will learn how to:

2A Listen to, clarify and agree on time frames for carrying out workplace instructions  

2B Identify lines of communication between your organisation and other services 

2C Use industry terminology correctly in verbal, written and digital communications 

2D Follow communication protocols that apply to interactions with different people and lines of authority