Outgoing information and media

It is important that workers understand that when they are at work their words and actions are representing the organisation that they work for. For this reason most workplaces will have protocols for providing information to others according to the type of information or correspondence; such as fact sheets, individual letters or faxes. Some organisations may require that correspondence is checked before being sent. Organisations may also have protocols about any formal or bulk information that is distributed, such as event promotions or newsletters. Protocols may include authorisation by a team leader. Some organisations also have a form to sign-off prior to publications being distributed. Many organisations have a policy or protocols regarding making comments to the media. Usually authority is required from the communications unit or senior management; often the chief executive officer.