Use communication skills to defuse conflict

Quite often, communication issues will be the source of conflict. Communication is also the best response to conflict. In general, aim for open communication in the workplace. This involves sharing appropriate information with your colleagues and supervisor, listening attentively, and communicating openly and effectively with the people you support. When supporting or responding to a conflict, maintain a safe space to address the conflict. Encourage parties to listen to each other. Be empathetic and sensitive.

Below are key communication skills you will need to develop and use effectively.