Practice task 6

Read the case study, then answer the questions that follow.

Case study

Jerry is admitting a new person to the service. Jinying is a 79-year-old woman, and is Chinese. Jerry asks Jinying her name, which she spells for him. He asks for her date of birth. She looks at him blankly. He asks for medical details, and history. Again, Jinying doesn’t answer. Jerry looks at the referral to check if Jinying has listed next of kin he can contact to help translate. There are no family names listed. He asks Jinying as simply and as clearly as possible if she knows someone who can translate. She just shakes her head. Jerry is not sure if that means no, or if Jinying doesn’t understand him.

There are four questions.