Topic 2: Address communication needs

Community services workplaces have specific communication needs. The needs will depend on the needs of the stakeholders who use the service. Stakeholders are people who benefit from or use the service in some way, such as service users, the person’s family and other related services and agencies. The communication methods used in your workplace will depend on these specific needs.

In your role, you need to recognise and support communication needs. These needs may be related to communication styles and language barriers. You need to know how to access interpreter and translation services to support communication needs. You should be able to identify and address problems and communication barriers, and defuse conflict and refer if necessary. You should also be able to seek and respond to feedback on effectiveness of communication so communication can be improved if necessary.

In this topic you will learn how to:

2A Recognise and support communication needs  

2B Access interpreter and translation services 

2C Identify and address problems and communication barriers  

2D Defuse conflict and refer if necessary 

2E Seek and respond to feedback on effectiveness of communication