Topic 4: Review communication practices

Communication strategies and protocols should be living documents that are reviewed, changed and improved regularly. Even the best strategies may be less effective over time or with changes in context. Your organisation will experience changes to staff, objectives and technology that will make reviewing communication practices vital.

It is important for organisations to seek feedback about their communication practices both internally from staff and from all other stakeholders. There also needs to be a process for recording feedback and outcomes from communication practices and using this information to improve practice in the future.

In this topic you will learn how to:

4A Obtain feedback from others to assess communication outcomes 

4B Record lessons learnt and identify opportunities for continuous improvement