Duty of care

Community services organisations and workers have a responsibility to provide a duty of care to ensure the safety and wellbeing of people in receipt of their services and their colleagues. Legislative and regulatory obligations underpin an organisation’s policies, which determine the procedures to guide service delivery that promotes and enhances the safety and wellbeing of people. When developing communication processes and protocols, you must ensure that your duty of care is taken into consideration. This relates to what is communicated and how. You should consider the impact of any communication on staff and people receiving services.

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