Topic 2: Establish communication protocols

A communication protocol provides a framework for a particular type of communication and should include the personnel involved (who communicates with whom), what should be communicated (the extent and limits of communication) and any legislation or organisational standards that must be considered. Organisations need clear and effective communication protocols to ensure communication both internally and with external stakeholders contributes to the organisation’s goals and provides stakeholders with the best possible services.

In this topic you will learn how to:

2A Identify processes for adapting communication strategies to suit a range of contexts 

2B Develop processes and protocols in line with communication strategies 

2C Prepare information and resources to support the implementation of communication protocols