Summary
- Use good communication skills to encourage people to tell their stories.
- Help people identify when their concerns are private (and need to be referred to another service or worker) or public (and can be dealt with on a community or group level).
- Facilitate public action by providing information, helping people connect and listening to people’s stories.
- Workers should respect the right of individuals and groups to make their own decisions about whether they want to take action on a particular issue and what action this may be.
- Support people to move from private concerns to public action according to their needs, goals and choices.
- When appropriate, refer people to other services, including private support workers and other community development services that fall outside of your organisation’s area.
- Ensure that all your duty of care requirements are fulfilled at all times.
