2C Provide appropriate referrals to support people to deal with personal issues
Community development work is essentially concerned with facilitating collective action. However, in the course of discussing community issues with individuals, you may meet people who have personal issues that require specialist help. In these cases, you must refer them appropriately.
Referring a person involves identifying their specific needs and matching these with an appropriate service. Referral to other services is necessary when the person has needs that cannot be met by a worker or their agency. Here are some examples of when referrals may be required.