The scope of your role

Your role and responsibilities will be clearly defined in your position description. There are limits to the support you can give a person. You may not have sufficient time, the skills and knowledge or the specific training to provide all the support a person requires. Workers who provide support outside of their work role could subject themselves to disciplinary action. Working outside of a work role may breach duty-of-care obligations or cause injury or harm to the person or worker. You must be able to identify when a person requires assistance beyond your capacity, what type of service is required and how to access that service.