Practice task 14

Read the case study, then answer the questions that follow.

Case study

Julio is the only Hispanic person working in the service. His English is good, and he works well with a range of people with support needs. But Julio feels that some of the other staff members don’t include him in decision-making. He also feels that when there is a conflict, or even just a passionate discussion, his colleagues cut him short before he can speak. In one past incident, Julio was expressing is opinion in a very passionate way. His colleagues thought that Julio was losing his temper. But from Julio’s perspective, he was just passionate about the topic, so spoke louder than he usually would. Julio is nervous about upsetting his colleagues, so when difficult issues arise, he tends to stay quiet.

There are three questions.