Topic 4: Promote understanding across diverse groups

From time to time there may be disagreements or problems between a person with support needs and a support worker or the service provider. There is always the possibility for a misunderstanding or difficulty in a care environment where there are lots of personal interactions between carers and the person with support needs. You may have to deal with a situation that occurs due to social or cultural difference. It is important that you are able to resolve these situations effectively. To do this, you need to know what caused the problem, what solutions are available and your ability and authority to resolve the situation.

In this topic you will learn how to:

4A Identify issues that may cause communication misunderstandings 

4B Consider the impact of cultural differences if difficulties or misunderstandings occur

4C Resolve differences and take account of diversity considerations 

4D Address difficulties with appropriate people and seek assistance when required