Topic 5: Complete workplace correspondence and documentation

Accurate and up-to-date documentation underpins quality service provision that meets the individual needs of people accessing community services. Documentation and correspondence need to be carried out in a way that increases accountability and duty of care, and adheres to legislative requirements, policy requirements and any organisational protocols.

Documentation may be in a written or electronic format. Completing documentation and workplace correspondence is an essential role of community services workers and enables the sharing of work instructions and people’s care information.

In this topic you will learn how to:

5A Complete documentation according to legal requirement and organisation procedures 

5B Read workplace documents relating to role and clarify understanding with supervisor 

5C Complete written and electronic workplace documents to organisation standards 

5D Follow organisation communication policies and procedures for using digital media 

5E Use clear, accurate and objective language when documenting events