Topic 2: Provide support services

People requiring support will often have a range of different needs, including the need for help with their physical support, accessing the community, mobility, communication and social needs. They may also come to you from a variety of backgrounds or have specific cultural needs to be met.

A critical part of supporting people and meeting their personal preferences is ensuring that people have a sense of control over the support that is provided. Your focus, as a support worker, is to follow the individualised plans and provide a level of support that allows the person to be as independent as possible. The way you interact with people and their families, the level of information you provide and the degree to which you allow them to make choices will have a significant impact on the success of the support you provide.

In this topic you will learn how to:

2A Conduct exchanges with the person in a manner that develops and maintains trust 

2B Provide support according to the individualised plan

2C Assemble equipment as and when required

2D Include the family and/or carer

2E Provide support according to duty of care and dignity of risk 

2F Provide assistance to maintain a safe and healthy environment

2G Provide assistance to maintain a clean and comfortable environment 

2H Respect individual differences

2I Seek assistance when it is not possible to provide appropriate support