Topic 2: Identify the range of issues that impact the person

Identifying the issues and assessing the needs of people that you provide support to requires a holistic approach. Explore the full range of concerns and circumstances that people are experiencing.

You should be aware that people you support may present with one issue but have secondary concerns. Some of these concerns may be sensitive in nature and difficult for people to discuss with you. Many issues interrelate with other issues.

When obtaining and analysing information about a person, so you can provide appropriate support, you need to follow organisational requirements and privacy legislation.

In this topic you will learn how to:

2A Identify indicators of harm, neglect, abuse or risk of harm

2B Seek information to identify possible presenting issues

2C Collect and analyse information in accordance with procedures