Topic 1: Develop communication strategies
Community services work requires you to be able to communicate effectively and appropriately with co-workers, staff they manage and the individuals they provide services for. High-level strategies and skills are needed to share information, negotiate, question, inform and coach within an organisation, while interpersonal and networking skills are needed to develop and maintain relationships with strategic partners, stakeholders, clients and other organisations. You also need the ability to be flexible, to adjust your communication strategies to meet the needs of the individual and the situation.
In this topic you will learn how to:
1A Identify internal and external information needs
1B Identify competing or conflicting interests
1C Develop a range of communication strategies to meet organisation needs and goals
1D Develop a communication plan
