Privacy, confidentiality and disclosure

When discussing a person’s situation, always be aware of maintaining their privacy. Workers are obliged to protect confidential details. Workers always need the person’s consent to talk about their situation with other workers or other service providers.

Maintaining confidentiality is part of respecting a person’s privacy and individual rights. In practice, confidentiality means not discussing an individual’s personal information unless they have given their consent for this to happen. Some exceptional circumstances enable you to disclose private information, but this is generally only when you become aware that the person is at risk of harming themselves or someone else, or that they are being harmed.

You can read more about privacy, confidentiality and disclosure here and here.