Topic 3: Communicate with people from diverse backgrounds and situations

Communication is important in a care environment, as it affects nearly every task performed. You need to listen to what people say, receive instructions, explain things to other people and ask questions. At times communication may be difficult when you are dealing with people from diverse backgrounds and situations. People’s customs, language and religion may all affect how they communicate and understand others. To help overcome any communication barriers that might exist, there is a range of communication skills and techniques you can use.

In this topic you will learn how to:

3A Show respect for diversity in communication 

3B Use verbal and non-verbal communication to establish effective relationships 

3C Use effective strategies to communicate when a language barrier exists

3D Seek assistance according to communication needs