6A Contribute to identifying and voicing improvements in work practices

Workers play an important role in identifying and voicing improvements in the community services sector. It is therefore important for workers to understand how the roles of workers, their organisations and other community services should interact in order to optimise service delivery. This may involve working within different service models and understanding roles and responsibilities within a team.

Continuous improvement is important because all community services work in a rights-based and person-centred approach to care, which aims to deliver the best practice care that is tailored to the needs of the person who is accessing that care.