4D Refer unresolved conflict situations to supervisor

Although good communication skills can resolve many conflict situations it may not necessarily resolve them all. It is important for community services workers to recognise when their attempts to resolve conflict are not working and to refer the situation to their supervisor.

Sometimes a third party is required to help facilitate conflict resolution meetings. This can occur in situations where emotional states or conflicting values result in the people involved repeatedly reviewing the issues and not coming up with any constructive solutions.

All workplaces should have dispute resolution processes for dealing with unresolved conflict in the workplace.