3C Use communication skills to avoid, defuse and resolve conflict situations

Interpersonal differences and conflict occur in most workplaces. Effective resolution of conflict and interpersonal differences involves using communication skills such as active listening and assertive communication. When there is tension, stress and anxiety when dealing with colleagues, staff or individuals who are upset, this can make it more difficult to think clearly and respond appropriately. However, if good communication skills have become a habit, you will be much more likely to apply them well in tense and difficult situations.

It is therefore important for workers to use communication skills to avoid, diffuse and resolve conflict in the workplace.