Topic 1: Determine support needs

The function of most community services is to promote independence and participation of people to enable them to have meaningful and valued life experiences. An important role of support workers is to help the person decide what they need support to do, and to support these needs by following individualised plans. These plans are written in consultation with the person and their family to provide instructions to the support worker, and ensure that the support provided is responsive to the person’s needs and preferences. The emphasis of an individualised plan is placed on goals, aspirations and activities that foster the person’s participation and independence in a meaningful way.

In this topic you will learn how to:

1A Clarify own role in implementing individualised plan

1B Confirm individualised plan details

1C Ensure the person is aware of their rights and complaints procedures 

1D Support the individualised plan 

1E Prepare for support activities