You’re right. A service does have a responsibility to pass on information that is available in the community to support families.

Your response:

Here is an example response:

When discussing a person’s situation, always be aware of maintaining their privacy. Confidentiality means not discussing an individual’s personal information unless they have given their consent for this to happen. There are exceptional circumstances that do enable you to disclose private information but this is generally only when you become aware that someone may be harmed. In this situation Alison has not respected Zoe’s right to confidentiality and privacy by sharing her personal details without consent. She has also used a form of technology that is not private and should consider using another communication method to share information.