You’re right. A service does have a responsibility to pass on information that is available in the community to support families.

Your response:

Here is an example response:

To be honest:

•explain your work role and its boundaries to people receiving services

•do not make promises you cannot keep

•be honest about what you can and cannot do, for example, be honest about the boundaries of your skills

•admit to mistakes rather than trying to cover them up

•ask for help if you need it.