You’re right. A service does have a responsibility to pass on information that is available in the community to support families.

Your response:

Here is an example response:

The key issue is confidentiality.

Guidelines to refer to include:

•duty of care principles

•privacy legislation

•charter of individuals’ rights

•service standards.

You overhear two co-workers discussing the private life of one of the people you provide services to. Identify the key issue, and list two guidelines you could refer to.