You’re right. A service does have a responsibility to pass on information that is available in the community to support families.

Your response:

Here is an example response:

A worker should look for indicators like weight loss or dehydration in a person, changes in their physical appearance (Are they in unwashed clothes? Is their personal hygiene suffering?), not having appropriate equipment for daily living like hearing or mobility aids, evidence of bed sores or urine burns, etc.