You’re right. A service does have a responsibility to pass on information that is available in the community to support families.

Your response:

Here is an example response:

Meg has been a heroin user, and although she's in rehabilitation, she is experiencing exclusion and negative attitudes from others. This impacts Meg's self-esteem and ability to progress, such as obtaining employment. They may lead to emotional or mental health issues for Meg if she doesn't receive the support she needs.