You’re right. A service does have a responsibility to pass on information that is available in the community to support families.

Your response:

Here is an example response:

Responses should include the following:

•The workplace will have processes for how to refer unresolved conflict to their supervisor.

•Conflicts don't go away on their own accord so it is better that they involve their supervisor sooner rather than later.

•They need to make sure that they refer the situation to their supervisor in a private location where they are not likely to be overheard.

•Their supervisor may ask for a written account of the issues and events that have contributed to the conflict.

•It is important that they keep their report objective and remember that the process is not about being right or wrong but about finding the solution that is best for everyone.