You’re right. A service does have a responsibility to pass on information that is available in the community to support families.

Your response:

Here is an example response:

All workplaces that depend upon a collaborative team approach have the potential for complicated and difficult situations.

If difficult and complicated situations are the not identified and dealt with in a timely manner then they can evolve to become serious conflicts and disputes.

It is important for workers to be able to identify and report early signs of complicated or difficult situations to prevent them from escalating.