You’re right. A service does have a responsibility to pass on information that is available in the community to support families.

Your response:

Here is an example response:

Responses should include the following:

•Authority lines are a systematic approach to quality and decision making within an organisation.

•Through delegating different levels of authority and responsibilities to certain workplace roles, an organisation can create an authority line through which information can be communicated up and down the line.

•The aim of the authority line is to allow decision making and conflict resolution to take place at the most appropriate and cost effective level of the line.

•The authority line may vary between community services environments, but will generally follow the management structure of an organisation unless otherwise specified.