You’re right. A service does have a responsibility to pass on information that is available in the community to support families.

Your response:

Here is an example response:

Sources include:

•Leroy's workplace, which may have a list of approved acronyms and glossary terms that he should be aware of and refer to when in doubt

•clarifying the meaning with a colleague or supervisor

•The Australian Institute of Health and Welfare's National Health Data Dictionary.