You’re right. A service does have a responsibility to pass on information that is available in the community to support families.

Your response:

Here is an example response:

It is important:

•because working in the community services environment requires a collaborative team approach

•so that the rest of the team can complete their work and finalise the required actions

•to decrease the risk of misunderstanding the instructions and performing an incorrect action

•to prevent the risk of contributing to an expensive and inefficient workplace.