You’re right. A service does have a responsibility to pass on information that is available in the community to support families.

Your response:

Here is an example response:

Strategies may include the following:

•Make sure that the idea or main purpose of the message is clear.

•Only include essential information and use the minimum amount of words necessary to effectively get the point across.

•Make sure the message contains the essential facts and imagery necessary to convey the essence of the main idea.

•Make sure the information is the most correct and up-to-date version of the information.

•Ensure that the information is logical and relevant to the main point of the message and follows a reasonable sequence.

•Make sure to provide all of the important information that is required to make an informed decision.

•Use open, transparent communication that takes into account the individual needs of the listener.