You’re right. A service does have a responsibility to pass on information that is available in the community to support families.
The context is one where the person is living independently in a retirement village without any current support services. An individualised support program for Mrs Richmond will need to take into account:
•that she is living alone in her own home
•that she may be experiencing some memory loss, which can affect her ability to perform routine tasks such as cooking
•that her memory loss may have more significant consequences on her ability to live independently
•that there are some household and personal hygiene issues that could affect her health.
In preparing an individualised support program for Mrs Richmond, it would crucial to talk to Mrs Richmond about her care needs. It may also be necessary to consult with health professionals to assess the extent of her memory loss as this will have a big impact on provision of a suitable support program.