You’re right. A service does have a responsibility to pass on information that is available in the community to support families.

Your response:

Here is an example response:

Strategies may include the following:

•Develop rapport.

•Use a person-centred and non-discriminatory approach.

•Avoid stereotyping.

•Use active listening skills.

•Provide information to enable them to make informed decisions.

•Consult with them about their needs.